1. Eligibility for Returns

  • Products may be returned within 7 calendar days of delivery.
  • Returned products must be unused, undamaged, and in their original packaging with proof of purchase.
  • Certain categories (including but not limited to personal care items, discounted products, and gift cards) are not eligible for return.

2. Refunds

  • Upon receipt and inspection of returned items, eligible refunds will be processed within 7–10 business days.
  • Refunds will be issued to the original method of payment.
  • Shipping and handling charges are non-refundable unless the return is due to our error.

3. Exchanges

  • Products received in defective, damaged, or incorrect condition are eligible for free replacement. Customers must notify us within 48 hours of receiving such products.

4. Return Process

  • Customers must initiate the return process by contacting our customer support team via email, providing the order number and reason for return.
  • Upon approval, customers will be instructed on how to return the product.

5. Policy Amendments

We reserve the right to amend this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on our website.

6. Contact Information

For return and refund inquiries, please contact:
londonshine.com
Email: info@londonshine.com